CBNA focuses on maximizing our clients’ returns on their recovery investment. Through meticulous planning, disciplined execution and precise performance measurement we always know where things stand and can easily see where improvement is needed. We use industry specific sophisticated systems and software; featuring predictive dialing, skip tracing, reporting, analysis, fully automated workflow, interactive voice response technology, dialer and voice recording. Because the system is fully integrated, all data is contained in a single, relational database enabling comprehensive reporting of all activity.

COLLECTION COVERAGE

We are licensed to collect in all states and cities that require licensing or registration.

CBNA COLLECTION PROCEDURES

CBNA recognizes the importance of maintaining a consistent “Cash Flow” that can only be produced from the professional management of your receivables. We all are aware that cash flow is the “Life Blood” of any business; therefore, we incorporate into our direct objectives the importance of the collection in full of each account placed at the earliest possible time.

THE COLLECTION SYSTEM

• All Accounts placed for collection will be acknowledged and collection action is initiated.

• Each account will receive an initial written demand which includes a validation clause (as required by federal law).

• Accounts will be worked on an equal and timely basis to insure maximum recovery.

• Our collectors are trained to handle every account individually.

• Every account will be worked diligently and professionally until the account is either collected in full or deemed uncollectible.

• With your approval, accounts will be reported to the bureaus as having an outstanding collection balance.

FAIR BUT FIRM The management of CBNA recognizes that a realistic “fair but firm” approach to collection is the most effective technique in today’s economy. We are never forgetful in the fact that our task is to provide the motivation to pay our client’s account and to show to the debtor the ability to pay the account exists within their budget.

Account Information Access (AIA)

Upload, manage and access your accounts with a secure login to our system.
24/7 availability for reports and payment information.
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