Our collection fees are usually based on four factors:

•    Age of accounts
•    Type of accounts
•    Quantity of accounts placed
•    Average dollar amount of accounts placed

Advantages to clients who select CBNA as their third party collection agency:

• No upfront fees or additional costs
• Location and skip-tracing services are included
• No minimum quantity of accounts
• Collection workflow is customized based on your unique collections requirements and needs
• Over 20 collections reports are available
• A trained client services collections specialist will assist you in establishing a successful collections program.
• Professional approach, using a model of persistent and flexible collections programs that maintain your reputation.

Why Choose Us | Selecting A Collection Agency

Choosing a professional collection service to collect your delinquent accounts requires careful consideration. The decision involves more than simply awarding your business to the lowest bidder as the quality of service and performance of the agency you use will affect both your bottom line and your public image.

 

References and Reputation – CBNA, LLC has a long list of clients that will verify our business reputation.
 

Affiliations – CBNA is is a member of American Collections Association (ACA): Founded to help third-party collection agencies provide the best possible services to their clients, to serve as a clearinghouse for information, and to establish nationwide professional and ethical standards for the collection industry.
 

Compliance With Licensing and Bonding Laws – We are bonded in the state of TN as well as all other States and cities which require licensing or registration to collect accounts in their jurisdiction.

 

Collector Training and Certification – CBNA trains its representatives to use Professional Telephone Collectors Techniques and are certified by the ACA and compliant with the rules and regulations of the Fair Debt Collection Practices Act (FDCPA) and HIPAA.

 

Remittance Schedule – CBNA will remit funds collected as they clear our trust account. We do not hold your money any longer than necessary.